“Longplay has been a game changer for us. It only took 5 minutes into our audit for Longplay to pinpoint exactly where our missed opportunities were and to propose their proven methods to fix the leaky bucket. We’ve met with other agencies before that didn’t understand the fashion/ecommerce industry, so their strategies were not applicable. The difference lies in the leaders and strategists of their women-led team, who hail from executive ecommerce and apparel backgrounds. During a challenging period, the team doubled down on their support and went beyond their roles to be there for us. Since partnering with LP, we have seen a 66% increase in campaign revenue year over year. If you are looking for the value of five experienced team members at a fraction of the price, this is your sign to partner with Longplay.”

“For the past four years, Longplay has been an integral partner in our growth. They helped us scale our email program while also managing SMS and direct mail, consistently bringing a forward-thinking mindset to every project.

Their team supported promotions both big and small and played a key role in driving meaningful business results, especially during BFCM, raising the bar year over year. We valued their understanding of our customers, paired with thoughtful implementation and segmentation strategies that kept our content both engaging and effective. We’re grateful for the collaboration and the important role they’ve played in our success.”

“Longplay’s team demonstrated a deep understanding of our business goals, delivering tailored analysis and recommendations. Their comprehensive email and SMS flow audit, coupled with insightful list growth strategies, unlocked opportunities to optimize our retention efforts. Longplay is a valuable partner for any brand seeking tangible results.”

“Longplay really understood Popov Leather’s brand from the start and crafted emails that were a breath of fresh air. From strategic thinking to high-quality creative and their level of Klaviyo sophistication (such as A/B testing), Longplay exceeded my expectations. They understand the customer journey, and it shows in their work. The cherry on the top is how fun and easy their team is to work with! I enjoy our bi-weekly calls and appreciate their responsiveness to all my emails. Longplay really nailed our email, which freed our team to concentrate on other areas of our business. It’s hard to find an agency that delivers results and is a pleasure to work with; I feel lucky to know them.”

“Longplay came highly recommended to us from a number of other Ecom businesses and we were not disappointed. They made the entire process feel effortless from our side with clear communication and a well structured approach to taking over our email marketing, which involved re-strategizing and rebuilding our flows and taking over all campaigns.

Their work led to an immediate email revenue uplift and not only did it deliver instant results, but also left a positive lasting impact on our email marketing program. The team was a joy to work with, they brought a really positive and confident energy to the table, I would 100% recommend partnering with them.”

“Longplay was really helpful to work with during the busiest time of the year over Black Friday and Cyber Monday! They provided us with strategic recommendations to enhance our holiday season.”

“First and foremost, the Longplay team is incredible to work with. They’ve helped us navigate and execute strategic pivots, from new product launches to last-minute promotions, and we felt supported in each step of the way. From strategy to creative, they provided top-quality service. But on top of that, the revenue we gained from our partnership Longplay speaks for itself. In just 60 days we saw an over 30% increase in business revenue from our email marketing efforts. By opening up and optimizing this channel, they’ve helped us build a list of loyal fans and engaged new customers!

“Longplay has been an invaluable CRM and lifecycle marketing partner over the past two years. From the beginning of our relationship, they brought a thoughtful and strategic approach to overhauling our email flows, ensuring every touchpoint was optimized for performance and aligned with our brand values. One of their most impactful contributions was helping us shift our lifecycle strategy to focus on content-rich, education-driven emails—an approach that not only resonated deeply with our audience but also became a key driver of both revenue and retention.Throughout our time working together, Longplay has shown an exceptional ability to adapt and scale alongside our business. In 2024, as we experienced a period of rapid growth, their team pivoted quickly—adjusting strategies, launching new flows, and continually optimizing performance to meet the moment. Their collaborative style, data-driven insights, and creative execution have made them a true extension of our internal team. We’re incredibly grateful for the partnership and the value they’ve brought to our brand.”

The audit Longplay provided was thoughtful, energizing, comprehensive, and strategic. Not just surface-level recs – it was insightful, actionable, and rooted in a real understanding of customer, brand, and lifecycle potential. Jess and the team asked the right questions, challenged our assumptions, and delivered a roadmap that made me excited to keep building.Jess and her team asked smart questions, challenged our thinking in the right ways, and delivered a roadmap that clarified priorities and inspired action. Their work has inspired how we approach retention and lifecycle marketing – elevating our strategy and helping us focus on what actually drives growth. It’s rare to find partners who can zoom out on brand and zoom in on execution with equal strength, but Longplay does exactly that.